We're Hiring
Are you searching for an opportunity to help businesses better understand their customers? We're on the lookout for curious, proactive, enthusiastic people to join our team!
Headquartered in Downtown NYC, with offices in Hod Hasharon, Israel and Delray Beach, Florida, AppCard is a startup environment where all ideas and contributions receive attention and recognition. Our philosophy is simple: be the best, work hard and have fun. If you have confidence, ambition and talent, we’d love to meet you. Review our list of open positions below and submit your resume to careers@appcard.com.
Customer Success is an absolutely vital function to the long-term profitability and growth of AppCard. It is the core of any organization, providing support to customers, consultation through expertise and facilitating an experience worth telling others in the business community about. The right candidate will be a leader, mentor, analytical problem solver with a touch of empathy for their employees and clients alike. AppCard is looking for a seasoned professional that can lead from the trenches and instill a methodical work ethic in their team. The activities the VP of Customer Success will own, evolve and ultimately master will include: On-boarding new clients, support services, consultation services, advocacy, retention and up-sells. If you are a flexible leader capable of evolving processes and your way of approaching and solving problems, we want you. (e.g., on-boarding, marketing support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
-Increase renewal rates and reduce churn
-Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
-Drive new business growth through greater advocacy and reference-ability
-Onboarding
-Training
-Professional Services
-Customer Support
-Renewals
-Map customer journey
-Develop listening points in the journey (e.g., usage, satisfaction, etc.)
-Standardize interventions for each point in journey
-Define segmentation of customer base and varying strategies
-Identify opportunities for continuous improvement
-Learn from best practices in industry
-Define operational metrics for team
-Establish system for tracking metrics
-Create cadence for review within team
-Expose subset of metrics to executive team and company Lead World-class Customer Success Team
-Recruit experienced leaders for each functional role
-Create rapid onboarding process for new team members
-Align with Marketing around marketing to existing clients
-Align with R&D around bugs, issues and tech issues
-Align with Finance around measurement and forecasting
-Drive company-wide definition of ideal customer
**This role is full-time from our NYC office**
Salary Range: $160,000 – $200,000
AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.
As AppCard expands its services and integration efforts, we’re seeking a Backend Developer to join our NYC-based team. This role is pivotal in developing and enhancing our platform, ensuring we continue to deliver exceptional value to our users and clients. If you’re passionate about leveraging your extensive engineering expertise to drive innovation and scale cutting-edge solutions, we’d love to have you on board.
**This role is full-time from our NYC office**
Salary Range: $160,000 – $200,000
We are seeking an experienced Senior Devops Engineer to design, build, and maintain our hybrid infrastructure, which spans both cloud and on-premises environments. This role is hands-on and involves managing IoT devices at scale, developing tools for system deployment and monitoring, and leading modernization projects from design through production. You will collaborate with cross-functional teams to ensure the development of reliable, secure, and scalable systems, while mentoring teammates and driving best practices in infrastructure engineering.
AppCard is looking for a business-oriented, tech-savvy Implementation Manager to lead the onboarding process with our clients. In this role, you will be managing the implementation process of the AppCard solution from the moment the contract is signed to when the client is live.
**This role is full-time from our NYC office*
*Salary Range: $60,000 – $70,000
We are looking for a hands-on Recruiter and HR Coordinator who will help with the day to day recruiting, HR tasks and office management. We are aiming to build a team that is very results-driven and shares a get-it-done mentality. In order to fit the role, you should be a team player at heart who thrives in a fast-paced, dynamic startup environment.
**This role is full-time from our NYC office**
Salary Range: $65,000 – $75,000
We are seeking an experienced Senior Devops Engineer to design, build, and maintain our hybrid infrastructure, which spans both cloud and on-premises environments. This role is hands-on and involves managing IoT devices at scale, developing tools for system deployment and monitoring, and leading modernization projects from design through production. You will collaborate with cross-functional teams to ensure the development of reliable, secure, and scalable systems, while mentoring teammates and driving best practices in infrastructure engineering.
**This role is full-time from our NYC office**
Salary Range: $160,000 – $200,000
As an eligible AppCard employee, you’ll receive a benefits package designed to showcase our appreciation. We know that happy, healthy employees are our greatest asset.
